Privacy and Data Protection

When you make an order we request that you provide us with certain personal information which enables us to identify you as an individual. This information includes your name, postal address, delivery address, email address, telephone number and payment card details. We cannot accept your order if you do not provide this information to us. We may store your address and contact details so that you do not have to resubmit the information when you order from us again. We will not store any card details which you provide. We may record the IP address of the computer from which the order is placed.

We use this information to process your order and to communicate with you as is necessary. We may also use this information to send you promotional material on our goods. You can choose whether you do not want to receive this information by ticking the relevant box when you first place an order. If at any time you do not wish to receive any more promotional information from us please contact customer services by email on mail@elmajewellery.co.uk or post us at PO Box 57503, London E5 5DN.

To ensure your absolute privacy, you may ask us to remove, edit or block your personal details stored in our database by emailing us at mail@elmajewellery.co.uk, or checkout your order as a guest, without creating an account.

We will never collect sensitive information about you without your explicit consent.

Your details will be stored in our system. For safety reasons your order’s data are not available online; we keep this data in confidence according to our privacy policy. You can check the information that we hold about you by emailing us at mail@elmajewellery.co.uk If you find any inaccuracies we will delete or correct it promptly. You may store the terms and readily look them up.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Data is also collected by the web analysis tools Google Analytics and Addthis using cookies that are able to be used to generate pseudonyms for user profiles.

If you have any questions/comments about privacy, you can contact us via email mail@elmajewellery.co.uk

Card payments are processed through the Protx payment system which complies with the terms of this privacy policy.

Cookies policy

No 3rd party cookies are used, and any cookies created are for the sole purpose of this shopping site to keep track of the contents of your shopping cart.

Save as set out in these terms and conditions, we do not share your personal information with any third parties.

When you use this website we may also collect anonymous information which does not identify you. We may use this to analyse how people use our website, for example to monitor how many people have visited the website and when and which pages of our website have been viewed.

Please be aware that this policy only applies to information collected from our website. It does not apply to any sites to which we may provide links for your information.

Provided that you have given us your express consent as mentioned above to do so, we will send your e-mail address regarding the request to submit a seller rating for the goods received via the Trusted Shops seller rating system to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, so that they can send you an e-mail after 7 days reminding you to submit your rating. This consent may be revoked at any time with future effect.