General Frequently Asked Questions
Q: How is it possible that your price range is so much lower than the high street prices?
A: As a business which operates solely online, as appose to having premises on the high street, we save ourselves a lot of money in that regard. The latter is advantageous to both us and our customers, it is due to this that we have the means with which to present our loyal as well as first time customers with a timeless collection of affordable wedding rings and engagement jewellery, without compromising on quality or standard.
Additionally, most of our wedding rings and jewellery are manufactured in the UK, which further explains how we keep our price range lower than that of the high street.
Q: Are your gold and diamonds certified?
A: At Elma jewellery, all our gold and diamonds have been hallmarked as per the legal standard by the Assay offices in either Birmingham or Sheffield.
Q: How do I measure my finger to determine my ring size?
A: Upon request, Elma jewellery will send to your home address, a free ring sizer, from which you can use the manufacturer’s instructions to easily deduce your ring size. order your free ring sizer here
Q: What are the key differences between the various shapes of rings that you sell?
A: The four main ring shapes that we offer are as follows:
The court shaped ring is the most popular and traditional choice in the wedding band industry. The fact that it is rounded on both the inside and outside will ensure that it sits snugly around your finger providing an optimum level of comfort.
Q: You sell wedding rings made of titanium and palladium. What is the quality of the aforementioned metals?
The fact that titanium is an extremely strong albeit lightweight metal, is what renders your titanium rings and jewellery such high quality, As well as making it a perfect setting for diamonds. Its high resistance to dents and scratches will ensure that your titanium wedding ring remains in the optimum condition.
Q: Can you please explain exactly what are titanium, palladium and platinum rings?
Titanium is a fabulous option with regards to purchasing wedding jewellery, particularly wedding rings. This is mainly due to its ability to retain shape, its resistance to; corrosion, the damaging effects of sea water and chlorine. Hence, it is particularly suitable for men, or to those who intend to wear their rings on the beach or the swimming pool.
An added advantage is the fact that the composition of titanium doesn’t include any such substances that are prone to irritate sensitive skin, so; it can be worn comfortably on all skin types. Some advice when purchasing a titanium wedding band: Ensure that you are 100% happy with the sizing because as a result of its durability, it is very difficult to cut and resize.
There are two types of palladium wedding rings, 500 and 950. The above simply indicates as to how much palladium is actually in the ring. 500 mean that the item comprises of 50% palladium and the remnant, other alloys. 950 imply that the item contains 95% palladium and 5% other alloys. Palladium wedding bands will be discreetly marked with the relevant number.
Also, make sure to see our Metals FAQ page for more details.
Q: Can you explain the different types of gold rings sold at Elma?
A: We offer a more detailed guide to Gold metals such as yellow, white and rose Gold, as well as a comprehensive guide to gold carats, where you can learn more about the different types and carats of Gold, and all other metals we use to manufacture our collection of wedding bands and engagement rings.
Q: What do you advice with regards to wedding rings for men?
A: Our stunning range of men’s wedding bands are made of a variety of different metals each of which boasts a unique set of advantageous properties.
There is no specific metal or style of ring that is suited to every man. Therefore, before making your purchase, it is important to consider as well as your budget and style preferences; your lifestyle – in particularly your occupation. Say your line of work involves manual labour; go for a hardwearing metal such as Titanium, Cobalt or Tungsten, these metals are resistant to abrasives and tarnishing.
You may find, within our buyer’s guide for men's rings, a detailed description on each of the metals we offer, useful in the making of this all important decision.
Q: Where exactly is the engraving done on the ring?
A: Engraving is done on the inside of the ring. It is important to bear in mind that the limited surface area of the ring will allow for very limited text.
Q: Can you do Bespoke ring design or a particular Diamond Cut?
A: Yes. If the customer sends us the product details, we can do bespoke custom design wedding rings and diamond cut on site. Note that this is a special order and cannot be refunded.
Q: What is the difference between this store and the Elma jewellery eBay store?
A: In general we offer the same products on both, however, on this website we are able to offer a larger selection of wedding bands for much lower prices. Other benefits of ordering via this website rather then the Elma jewellery eBay shop can be found here in more detail.
Q: Can i return my ring for a refund or exchange?
A: Yes, we do accept return's.
We offer a 14 days no question's asked return / exchange policy, if for any reason you are not 100% satisfied with your purchase (except for engraved rings), please email us using the contact us form and we will email you a return's number, ones your return has been received, we will go ahead and refund / or exchange as requested by you.
Q: What is your policy with regards to my potential displeasure with my engraved ring?
A: Unfortunately albeit understandably; unless faulty, we cannot offer a refund on engraved wedding rings, due to their personal nature.
In order to eliminate spelling errors and mistakes occurring, we advise you to double check the exaction and precision of your wording, before you proceed to submit it for engraving.